-Small dots, dust, bubbles on the surface of the dolls are not considered as defects.(except the facial parts)
-The remaining putting line or gate marks are not considered as defects.
-Defects inner side of each parts cannot be treated at damages.
Return & exchange policy
Custom-made products cannot be canceled or changed afterwards. Please be thoughtful before ordering.
You can return only when:
- You receive a product different from your order.
- You receive a defective product.
You cannot return when:
- You are returning simply because you changed your mind.
- You are returning after 7 days from delivery.
For oversea shipments, recipient's name and address on the order form should be written in English. Also delivery may be difficult in some countries if the recipient's name is different from passport name.
-The following countries are available for EMS.
Canada / China / France / Hong Kong / Japan / Philippines / Russian Federation / Singapore / Taiwan / Thailand / United States / United Kingdom
-This list is based on the former order records. If you live in other country and want to place an order, please contact me.
2023 BLUE HEART ORDER